US - English CA - English CA - French
Where to BuyRegisterSign In
CONTACT US

Contact Us

We have an entire department dedicated to answering your questions in a thorough and timely manner. We're passionate about our brands and want to help any way we can. Thanks for taking the time to get in touch with us.

Most Common Questions

To find a store carrying Viva® Brand products, please click here: Get Viva® Signature Cloth™ | Get Viva® Multi-Surface Cloth™

Or you could ask that neighbor of yours. You know that one with the great taste and style?

Was it something we said? Well, just know that we hate to see you go!

If you no longer wish to receive emails from Viva®, you can access your profile page here and update your communication preferences. Update Profile

It's always best to practice safe microwaving. That's why we recommend that you follow the precautions and guidelines outlined in your microwave oven owner's manual. Do not dry herbs, vegetables or flowers on paper towels in the microwave oven. Any paper product can burn during microwave cooking if conditions are right.

Product Specific Questions

Viva® Towels aren’t going away but you might notice something a little different on the shelves. We’re relaunching as Viva® Signature Cloth™! Don’t worry, you can still expect an exceptional clean from the towels you know and love.

Viva® Signature Cloth™ sheets are Choose-A-Sheet™ which allows you to customize the sheet length for the task at hand. Feel free to take a peek at them yourself: Viva® Signature Cloth™.

Remember Viva® Mainline? Well think of Viva® Signature Cloth™ as Viva® Mainline™ getting a really cool makeover. Signature Cloth™ are the towels you trust with a new look you’ll love. Signature Cloth™ is our go-to for everyday cleaning, so whenever the you get the urge to go on a cleaning spree, you know where to find us.

We’ve got some bad news. Unfortunately we no longer carry Viva® Vantage™ towels. However, Viva® Multi-Surface Cloth™ is here and ready to win a place in your supply closet. Multi-Surface Cloth™ is strong and more versatile than Vantage™ with a texture that works on any surface you can think of. So whether you’re wiping down the windowsills or cleaning up the countertops, Viva® Multi-Surface is sure to become your new favorite.

Metaphorically speaking, Viva® Signature Cloth™ and Viva® Multi-Surface Cloth™ are cut from the same cloth. But here’s the real difference - Viva® Signature Cloth™ is designed with a soft & durable texture while Viva® Multi-Surface Cloth™ are just as strong, but able to tackle the tough jobs on any surface.

Know More

No, the towels are not flushable. If you run out of TP, we have some good suggestions.

* Indicates a required field
Reason for Contacting Us*
We want to hear from you! If you have a question regarding VIVA®, please tell us. We are here to help and value what you think. To ensure we are getting you the information you seek, we may need to chat to get some clarification.

Thanks for your interest in VIVA® products and for taking the time to get in touch with us.
Please tell us what’s on your mind. We want to hear from you!
First Name*
Last Name*
Address*
Country*
State *
Province*
City*
Zip Code*
Postal Code*
Email*
Phone Number

If you are inquiring about a particular product, please use the Product Comments.

Product Name
UPC Code
Manufacturing/Lot code
Comments*(Please include the number of packs you are contacting us about)
* I agree to the Kimberly Clark® Terms & Conditions, Privacy Policy,  Washington Health Data Rights and Financial Incentives Offered.
If you are under 13, please have your parents or legal guardian submit your question or comment to us. Unfortunately, we are not allowed to collect information from or respond to messages sent by people under 13.
Kimberly-Clark is eager to receive your comments and answer your questions about our products and our company. However, we are not seeking, nor can we accept, unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of our products. By adhering to this policy, we hope to avoid subsequent misunderstandings among members of the public who submit comments or ideas relating to products or concepts developed by Kimberly-Clark's employees. We appreciate your interest in Kimberly-Clark.
Find your favorite Vivatowels® product at a store near you by clicking here for the store locator.
Kimberly-Clark and our brands are working to create long term social impact that improves the lives of people in need through initiatives focused on improving access to sanitation, helping children thrive and empowering women and girls. Our global programs such as Toilets Change Lives and No Baby Unhugged, along with numerous other country and regional programs, are focused on improving the well-being of millions of people in need. Due to our commitments to these global programs, we cannot support individual requests. If you need help getting essential products for yourself or someone you care about, please contact the  National Diaper Bank Network or the  Alliance for Period Supplies. We’re proud to support these organizations as founding sponsors, and directly donate products including diapers, period supplies and other essentials to support their national networks. We appreciate your interest in Kimberly-Clark and our products.

Phone

1-877-904-8482
(USA, Canada and Puerto Rico only)

Call us toll-free Monday through Friday